TO OUR VALUED CUSTOMERS:
At KittyLitterSite.com, we value your patronage and loyalty, and we constantly strive to provide you with excellent customer service and satisfaction. To help you have the best experience possible, please see below for pertinent information. At any time, feel free to let us know how to make this site more helpful to you!
Our goal is to make your shopping experience an easy, convenient and safe experience. Ordering online is available 24 hours a day and is the fastest way to have our products shipped to you. With our easy to follow checkout process, you can enter your personal information directly into this site’s secure server which will retain your demographic information (name, address, etc.) FOR YOUR PROTECTION, THIS SITE DOES NOT RETAIN YOUR CREDIT CARD INFORMATION. We apologize for the slight inconvenience upon re-ordering but it does add super safety to your transactions with us.
Most orders are shipped within 24 hours and take an additional 1 to 5 business days to arrive depending on your location. We ship all orders ground delivery throughout the Continental United States only.
Sales Tax Policy
6% sales tax is assessed to all orders in the State of Pennsylvania.
Occasionally, problems arise. If you need to return any order, notify us by email. We will arrange for pickup. All returns must be in original cartons or packaging acceptable to UPS. Shipping costs will be deducted from any refunds.